DALE CARNEGIE®
   TRAINING - ST. LOUIS
   1869 Craig Park Court,
   Suite A
   St. Louis, MO 63146
   314.439.8090
   www.carnegiestl.com


SELLING YOUR IDEAS


Have you ever wanted to share an idea with your boss that you think would improve the way things are done within your company? Here are some thoughts on how to successfully sell your ideas and win people to your point of view.

1. Clarify your ideas.

2. State what you have to offer.

3. Talk in terms of the other person’s interests- Discuss how the idea you are proposing will benefit them.

4. Develop Evidence- Show how your idea would work in action, not just on paper.

5. Match your offer with what is wanted by the company- By connecting what your boss is looking to accomplish within the company and what you have to offer you are able to show how it will not only benefit them directly, but also the overall good of the company.

 

UPCOMING EVENTS

Dale Carnegie Course:

Tuesday, April 27-Farmington
Tuesday, June 15


Leadership Training for Managers:

Thursday, June 17 -  daytime


Sales Advantage Seminar:
July  13, 14, 15


High Impact Presentations:

Mon/Tues, May 24 & 25



Newest Award Winners:


Corey Johnson
Quarry  Manager
Fred Weber, Inc.

Highest Achievement Award

Leadership Training for Managers Course                                         

"The Dale Carnegie® Leadership Training for Managers course integrated management and leadership skills for 24 of our top leaders in our company in an environment where we learned to trust each other.  Personally, I improved my communication with my team to get their input and involvement in a major overhaul of our processes.  The organizational skills I learned were brilliant in the way they held people accountable and helped us to work together."




Mikel Flanders
Motivational Speaker
Making It Count Programs
Highest Achievement Award
Dale Carnegie Course

"Without a doubt, The Dale Carnegie Course has been one of the biggest  influences on my professional career.  As a motivational speaker to high school students, I have seen a dramatic increase in my ability, my potential, and most importantly my confidence to position students for
success."




Scott Hasekamp
New Florence Wood Products
Highest Achievement Award
Dale Carnegie Course



Harry Freeman
Vice President
Mayer Homes
Highest Achievement Award
Dale Carnegie Course



Connie Willman
Meramec Regional Planning Commission
Highest Achievement Award
Dale Carnegie Course



Marie McGeehan
Highest Achievement Award
Dale Carnegie Course

"Before taking the Dale I don't know exactly why I took The Dale Carnegie Course other than I knew it would be good for me.  Good for me?  Sure.  More like "epiphany moment."  Participating in the Dale Carnegie course resurrected a burning enthusiasm for life that had gone dormant.  It gave me the courage to try a new career.  It helped me become more appreciative of others.  It motivated me to live a more full life.  If you want to develop skills that will make your life fuller than it is now, look into The Dale Carnegie Course.  You'll not only "win friends and influence people," you will learn to be your best self.






Principles to influence others positively

Begin with praise and honest appreciation
 

Call attention indirectly to mistakes

Talk about your mistakes before criticizing others

Ask questions, don’t give orders

Let the other person save face

Praise the slightest improvement and every improvement          

Give the other person a fine reputation to live up to


Use encouragement.  Make faults seem easy to correct.

Make other person happy about your suggestions






"Before taking the Dale Carnegie Course, a lot of times I would hit the highlights of our products to customers.  Now, the first thing I ask when someone says, "I want to buy a tractor," is "What are you going to do with it?"  I have found that people are actually surprised at what a small tractor than they envisioned, will do, and they are much more satisfied with the price.  And when you are in  a rural area selling agriculture equipment, a satisfied customer is the best investment in advertising you can make"


 Nathan Snodgrass
 White & Sons farm and
 Lawn, Inc.
 Owensville, MO
 

April 2004, Issue 5
THE CARNEGIE COACH

FROM DALE CARNEGIE® TRAINING - ST. LOUIS

We love to be a part of a successful team. To be a part of success, we each must prepare ourselves individually.  From well-prepared individuals, a team is created through attitude and communication.


We focus on the basics for self-development and success.  Sticking to the basics, however, does not mean avoiding change.  In fact, handling change is made easier because of a strong foundation built on the fundamentals.  At Dale Carnegie - St. Louis, we are introducing two new changes for the summer.  Both have been requested by our graduates. 

First, many of our graduates have stated that they would love for their children to take the Dale Carnegie Course.  We are introducing a proven program called Generation.Next, which has been tested in Rochester, New York.  It contains the same material as the Dale Carnegie Course, but the format has been modified slightly for high school students.  Also, the price point is in line with what parents can pay. 

Secondly, we are introducing a morning Leadership Training for Managers course.  Same class - different time of the day.  Thank you for your suggestions for these exciting changes to help us help you improve your lives, and impact the lives of those you care about.

We hope you find value in every issue of our newsletter. With that goal in mind, please send us an e-mail message at info@carnegiestl.com if you have any suggestions regarding topics you would like to hear about in future issues.

In This Newsletter:

Articles:

Truth in Relationships

Communicating Clearly to Your Team Members


      Tips for Success
       Upcoming Events

       Newest Award Winners

       Quote of the Month
       Class Schedule

           

  Truth in Relationships
  by Jonathan Jones


Regardless of what line of work we are in, relationships are a big part of what we do.  Sales.  Management.  Customer service.  Operations.  Relationships are huge.  How does trust impact our relationships?  I have never found anyone who believed that they did not need trust in a relationship or in their job.  On the other hand, I have never found anyone who has been or has claimed to be 100% truthful.  

I find “truth” an interesting word.  I have noticed that many people use the word truth to mean, “what they personally believe”.  Webster defines truth to be: the property (as of a statement) of being in accord with fact or reality.  The question is:  How does truth affect relationships?

From the opposite perspective, how can a lie hurt?  Let’s look at WorldCom.  By the time they were caught, executives at WorldCom had told a $21 billion dollar lie to investors and the government.  This lie cost individuals even more in terms of jobs and stock market losses.  Other companies were destroyed as well.  This big lie started out as a small lie to make the company look good to investors.  Over time, it got out of control. 

Can you think of a lie that you told that got out of control?  How many lies did you need to tell to cover for the first one?  Ultimately, it can cost you your reputation.  A reputation takes years to develop.  Is not being honest worth it, even if you are sure you will not be caught?

If we want to build trust, we need to start with telling the truth.  One of General Norman Schwarzkopf’s leadership principles was:  “Never, never, never lie.” 

Keep this in mind when building relationships:
  • Always tell the truth.
  • Do not mislead anyone.
  • Make sure you have your facts straight before making a statement.
  • If you make a mistake, admit it immediately and emphatically.
  • Do not tolerate anything less than the truth from anyone else.
Some of the benefits of honesty are:
  • You do not have to rely on your memory to cover for your lie.
  • More lies do not need to be told to cover for past lies.
  • You build confidence in yourself.
  • Others develop confidence in you.
  • You make better decisions based on facts.
  • Honesty leads to relationships built on trust.
Greatness can never be built on lies.  Set your sights on greatness.  Build your foundation on the truth.

Jonathan Jones is an independent management consultant and coach and is a certified leadership instructor for Dale Carnegie Training - St. Louis. For more information on Jonathan Jones, go to   http://www.jonathanjonesconsulting.com

QUOTE OF THE MONTH

"Truth never plays false roles of any kind, which is why people are so surprised when meeting it.  Everyone must decide whether he wants the uncompromising truth or a counterfeit version of truth.  Real wisdom consists of recommending the truth to yourself at every opportunity."

Vernon Howard


Communicating Clearly to Your Team Members

Whenever we manage new projects, we know exactly what we want done and always assume that by just projecting this to our team members, they would know what to do. However as you can see, miscommunication and misunderstanding can result. It is always important to keep the following principles in mind when communicating with your team.

1. Know your people.
A good supervisor knows the strengths and limitations of each team member. In planning how to present information to the team, it is important to keep this in mind. By building this knowledge into the approach used, you can tailor the manner in which the instructions are given to what is best for the person involved. Keep in mind that everybody does not learn at the same pace. Some people take a lot longer to catch on to new concepts than others. For example, some understand best by being told while others by being shown.

2. Watch your jargon.
Every field, every trade and every profession has its private language - its jargon. This can be extremely effective when people in the field communicate with each other. However, more teams in business today come from a variety of disciplines. Some team members may not be familiar with the technical terms and jargon used by others. It may be prudent to devote some time to teach your team members from non-technical fields the necessary terminology and to avoid using jargon when it is not really appropriate.

3. Obtain continuing feedback.
Whenever you provide instructions to the team, ask questions about the key points as they are presented. Ask your team members to tell you how they interpret your instructions. Where pertinent, ask just how they intend to begin the assignment. If it is something, which can be demonstrated, have them show you what they will do. This will help correct any misunderstandings before the work starts.

At various times during the course of the project, check with your team members to assure they are performing as expected. It is not necessary to keep looking over their shoulders, but set pre-determined checkpoints at which you and your team can review the progress made and assure that what has been completed meets expected standards, so that there are no unpleasant surprises at the end of the project.

With the help of these techniques, you will enable your team to move forward quickly and accurately in any project. You will also help minimize the errors and improve dramatically the quality of your projects.



DALE CARNEGIE COURSE®
Communication & Interpersonal Skills

Class#               Day          Start Date            Location
D14-04         Tuesday          April 27                 Farmington
D7-04           Tuesday          June 15                  St. Louis
*Seminar      T-W-Th          July 20, 21, 22         St. Louis
D15-04         Tuesday         August 24               Collinsville, IL
D16-04         Thursday        September 9            St. Louis

Length of Course:  12 Weeks (One session per week)

Time:  6:00 p.m. – 9:30 p.m.
*Length of Seminar:  3 days    Time:  8:00 a.m. - 4:00 p.m.

Leadership Training For Managers®        

Results-Focused Leadership Training

Class#           Day                   Start Date         Location

M4-04         Thursday a.m.        June 17               St. Louis
M4-04         Wednesday p.m.    September 15       St. Louis


Length of Course:  7 Weeks (One session per week)      

Time:  p.m. Class 6:00 p.m. –   9:30 p.m.
          a.m. Class 7:30 a.m. – 11:00 a.m.


Dale Carnegie, Sales Advantage®        

Professional Sales Training


Class#             Day             Start Date            Location

*Seminar        T-W-Th          July 13, 14, 15        St. Louis
  S4-04           Monday          September 13         St. Louis


Length of Course:  8 Weeks (One session per week)

Time:  6:00 p.m. – 9:30 p.m.


*Length of Seminar:  3 days
Time:  8:00 a.m. – 4:00 p.m.


High Impact Presentations®        

Video-Critiqued Presentation Skills Training


Class#             Days             Dates               Location

H7-04            Mon/Tues       May 24 & 25       St. Louis

H9-04            Tues/Wed       June 22 & 23       St. Louis

H8-04            Tues/Wed       Sept 21 & 22       St. Louis


Length of Course:  2 Consecutive Days
Time:  7:30 a.m. – 4:30 p.m.

GENERATION.NEXT FOR TEENAGERS 

Generation.Next is designed to prepare young people for the real world. It gives them the skills they need to reach their goals and live up to their full potential –at school, home, and work.

At Dale Carnegie Training®, we call them “skills that will last a lifetime.” The course content focuses on five key areas that are critical for future success:
•  Building Self-confidence
•  Enhancing Communication Skills
•  Interpersonal Skill Development   
•  Teamwork and Leadership Skills
•  Effective Attitude Management

Class#           Day            Start Date              Location

N1-04         Tuesday          June 8                    St. Louis


Length of Course:  8 Weeks (One session per week)      

Time:  5:00 p.m. – 8:30 p.m.

Click here to register now

 
A special thank you to John Davin of MyNewOffice.com
for his assistance in setting up and maintaining this newsletter.


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