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DALE CARNEGIE®
TRAINING
-ST. LOUIS
Suite A
St. Louis, MO 63146
3
www.carnegiestl.com
EARN
OTHERS' RESPECT
If you are
in any sort of a leadership, here are a few key ways to earn the
respect of
your people.
1. Be good
at what you do. Always conduct yourself in a professional manner.
2. Treat
others fairly. Do your best to make
sure that everyone feels like an equal within your department. This
will
definitely earn their respect!
3. Stick up
for your people.
4. Give
credit when it is due. Let your employees know that they have done a
great job
and commend them for their efforts.
5. Listen
to them. Be sure to always have an open door and an open ear for them
to state
their opinions or complaints. Let them know that they won't be judged
in any
way.
6. Be there
for your people. Realize that everyone has hard days. Let them know
that you
respect them and you will gain their respect in return.
Dale Carnegie
Course:
Monday, February 23
Belleville, IL
Tuesday, February
24
Wednesday, April 14
Leadership
Training for Managers:
Tuesday,
April 6
Sales Advantage:
Thursday, April 8
High Impact Presentations:
Wed/Thurs, Mar. 24
& 25
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Newest Award Winners: |
Corey Johnson
Quarry Manager
Fred Weber, Inc.
Highest Achievement Award
Leadership Training for Managers Course
Mikel Flanders
Motivational Speaker
Makng It Count Programs
Highest Achievement Award
Dale Carnegie Course
"Without a doubt, The Dale Carnegie Course has been one of the biggest influences on my professional career. As a motivational speaker to high school students, I have seen a dramatic increase in my ability, my potential, and most importantly my confidence to position students for
success."
Scott Hasekamp
New Florence Wood Products
Highest Achievement Award
Dale Carnegie Course
Harry Freeman
Vice President
Mayer Homes
Highest Achievement Award
Dale Carnegie Course
Principles to improve relationships
Don’t criticize, condemn, or complain
Give honest and sincere appreciation
Arouse in others an eager want
Become genuinely interested in the other person
Smile
Remember names
Be a good listener
Talk in terms of the other person’s interest
Make the other person feel important, and do it sincerely
February 2004, Issue 3
THE CARNEGIE COACH FROM DALE CARNEGIE®
TRAINING - ST. LOUIS
We hope you enjoy
every issue of our newsletter. With that goal in mind, please send us an e-mail message at info@carnegiestl.com
if you have any suggestions regarding topics you would like to
hear about in future “issues”. In This Newsletter: Articles: Identifying Strengths in Others How to Transform Negativity into Enthusiasm
Didn’t expect a compliment from an article? Did you notice that it was a compliment that is hard to refute? That is because the strength I identified in you was followed up with evidence. This is the basis of a powerful tool called the “Strength-centered Comment”. A strength-centered comment can transform someone’s day. A combination of strength-centered comments can change the atmosphere of an office. The magic of the strength-centered comment is the sincerity generated from the evidence. Have you ever heard the words “Good Job”! Feels good for a second. But if you think about the depth of the comment, what does it say about you? Don’t you want to know why you did a good job? Here are the simple steps to give a strength-centered comment: Think about a person you would like to compliment. What have they done that has impressed you, preferably recently? What is the characteristic that they have demonstrated? Compassion, integrity, loyalty, determination, friendliness, attention to detail, intensity, patience, sense of humor, enchanting, caring, methodical, meticulous, visionary, etc. The list is endless. Then, think of a specific action by the person that demonstrates that strength. The more specific - the better. Now, put them together and tell them! Give a strength-centered comment. Tell them their strength. Then tell them the evidence. For example: “A strength that I see in you, Kevin, is your focus. Yesterday, when the reports needed to be completed, you ignored the conversations around you and completed the reports ahead of schedule.” “Mary, you are a natural leader. You were the first one up to give your presentation, setting an example for others.” Here are some tips to make this a habit in your life:
Remember, this is a giving function. Do not expect a strength-centered comment in return. In fact, expect ingratitude. In the end, you will feel better about yourself. You will know have positively impacted others. Here is an assignment. In the next two days, choose five people who you expect to see. Determine the most sincere strength centered comment you can think of and tell all five. Feel free to say them in front of others. Don’t be afraid to go over your quota. Since I know you have a desire to improve, this should be a fun challenge for you. Jonathan Jones is an independent management consultant and coach and is a certified leadership instructor for Dale Carnegie Training - St. Louis. For more information on Jonathan Jones, go to
1. Fill
your mind with thoughts of peace, courage, health and hope. Keeping these
four principles in mind can bring on a sense of serenity and a new
perspective
in knowing that those off days are just that. We all have them: the
unexpected
brings a twist to our routine, causing ripples and changing our plans.
By
focusing on positive thoughts, a newfound strength arises and you will
realize
that this day too shall pass, and you will find the knowledge and
courage to
take on the situation. 2. Never
try to get even. It can be
so tempting to want payback for an action that we feel was unjustly
done to us.
However, you must remember how truly draining and useless this can be.
Revenge
assists a perpetual cycle of getting even. It passes from one person to
another, but never really settles anything. Take into consideration the
effect
it has on your emotions and mental outlook. If this is the only thing
you are
concentrating on- it leaves room for nothing else, and drains you of
all the
positive energy you have to offer. 3.
Expect ingratitude. Although it
can be discouraging not to have your hard work and efforts recognized,
remember
to focus on your performance and be proud of the accomplishments you
have
achieved. Instead of feeling resentful, concentrate your energies and
continue
to apply a strong work ethic to your work. 4. Count
your blessings- not your sorrows. Taking into
consideration everything one has can assist you in prioritizing your
life, and
concentrating on what's truly important.
Length
of Course: 12 Weeks (One session per week) Time: 6:00 p.m. – 9:30 p.m. Leadership
Training For Managers®
Results-Focused
Leadership Training Class#
Day
Start
Date
Location M3-04 Tuesday April
6
St. Louis
Time: 6:00 p.m. – 9:30 p.m.
Dale
Carnegie, Sales Advantage®
Professional
Sales Training
S2-04
Monday
March 25
St. Louis
Time: 6:00 p.m. – 9:30 p.m.
Video-Critiqued Presentation Skills Training
Class#
Days Dates
Location H4-04 Thurs/Fri. Feb.
26 & 27 St.
Louis H5-04 Wed/Thurs. Mar 24 & 25 St. Louis H6-04 Thurs/Fri April
22 & 23 St. Louis H7-04 Tues/Wed June
22 & 23 St. Louis Length
of Course: 2 Consecutive Days
Generation.Next
is designed to prepare young people for the real world. It gives them
the skills they need to reach their goals and live up to their full
potential –at school, home, and work. Class#
Day
Start
Date
Location N1-04 Tuesday June 8
St. Louis
Time: 5:00 p.m. – 8:30 p.m. Click here
to register
now
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