DALE CARNEGIE®
TRAINING - ST. LOUIS
1869 Craig Park Ct.
Suite A
St. Louis, MO 63146
3
14.439.8090



SET GOALS TO SUCCEED

Do you have difficulty setting goals for yourself and actually following through on them?  We all intend on reaching our goals, but obstacles often get in our way.  Here are a few quick tips for how to set goals to succeed.

1.     Evaluate what is important in your life and what you would like to see improved.

2.  Write your goals down.  When you write them down, you can look at them every day and remind yourself of what you are trying to accomplish.

3.  Make goals realistic.

4.  Make goals timely.  This will push you to do your best to reach them.

5.  Stick with it!  We oftentimes lose interest or motivation when working towards a goal.  It is important to remember that long-term goals are not achieved overnight.

UPCOMING EVENTS

Dale Carnegie Course:

Monday, February 23

    Belleville, IL
Tuesday, February 24


Leadership Training for Managers:

Thursday, January 22


Sales Advantage
:

Thursday, January 29


High Impact Presentations
:

Thurs/Fri, Feb. 26 & 27

Wed/Thurs, Mar. 24 & 25



Newest Award Winners:

Kellie Russell
Regional Human Resources Manager

Swank Audio Visuals, LLC

Highest Achievement Award Leadership Training for Managers Course

"The Dale Carnegie® Leadership Training for Managers course was a very valuable experience for me.  It not only provided resources and tools to help in my leadership development but also meaningful discussions with wonderful classmates who shared their experiences, ideas and support.  The format of the class was conducive to applying the information that we discussed each week and the manual was easy to follow and contained information that I will continue to reference.  I would recommend this course to anyone looking to enhance their leadership skills.

Rod Fahs Greensfelder, Hemker & Gale, P.C. Highest Achievement Award Dale Carnegie Course

"To say that taking the Dale Carnegie Course has had a dramatic impact on my professional life would be an understatement. Recently, my direct superior at work indicated to me that he has noticed huge and much-appreciated improvements in my ability to communicate, my self-confidence, my initiative, and my work product in general....and I directly attribute all of these improvements to my taking the Dale Carnegie Course."


 

 




January 2004, Issue 2

THE CARNEGIE COACH

HAPPY NEW YEAR

FROM DALE CARNEGIE® TRAINING - ST. LOUIS

Okay….so maybe none of us are ready to be signed by the Blues, but that doesn’t mean we can’t make and attain some meaningful goals this year! 

 


In our newsletter this month are some helpful hints for setting goals, as well as tips for improving your chances of making those goals, in 2004.We hope these tips and articles will help make 2004 a gratifying and successful year!

We hope you enjoy every issue of our newsletter. With that goal in mind,.  please send us an e-mail message at info@carnegiestl.com if you have any suggestions regarding topics you would like to hear about in future “issues”.

In This Newsletter:

Articles:

Back to the Human Relations Basics

Don’t Forget To Be S.M.A.R.T.


     
Tips for Success
       Upcoming Events

       Newest Award Winners

       Quote of the Month
      
Class Schedule

           

  Back to the Human Relations Basics
  by Jonathan Jones


Focusing on the basics makes change easier.  It also reduces the complexity in our lives and allows us to focus our energy on more productive behavior.  To do this, we need to follow simple rules we understand the value of, and that we believe in.  The simplest rule is the Golden Rule:  “Do unto others as you would have others do unto you”.

A simple and practical way to follow the Golden Rule is to apply the human relations principles provided to us by Dale Carnegie.  Dale Carnegie’s first nine human relations principles are part of the basics for Dale Carnegie® Training’s human relations course, sales course, and management course.  Each of these core courses is designed to create behavior and life changing experiences.  Review these principles and determine if going back to the human relations basics can make a difference in your life.  Think of how you can improve your life with each principle:

1.       Don’t criticize, condemn, or complain – How do we react when people criticize us, even when it is deserved?  This is a great time-management principle.  If we spend less time in negative thought, we could spend more time looking for solutions.

2.       Give honest and sincere appreciation – Don’t we love to be recognized by others for something we are proud of or for strengths we didn’t realize we had until they were pointed out to us?  Look for strengths in others, and let them know that you recognize them.  You might develop a more positive outlook.

3.       Arouse in others an eager want – Don’t we enjoy being around enthusiastic people?  When buying, don’t we prefer a product where the spokesperson looks generally excited about the product?  How do you sound when you try to sell an idea?

4.       Become genuinely interested in the other person – We really open up when we believe others want to take the time to learn about us.  Opening up to each other creates a more human connection.  Being genuinely interested takes a mindset change that may open us up to learning ideas we may never have expected or accepted if we stayed focused on ourselves.  What can you learn?  It could be exciting.

5.       Smile – Aren’t we more likely to connect with someone who smiles.  A smile changes our mindset and lets others know we are easy to be around.  This is a simple human relations tip that you can start using right now.  Someone might come up to you and wonder what you are up to.

6.       Remember names – When others remember our names, don’t we believe they are interested in us?  Remembering names is the first step to remembering more about a person.  It allows us to attach details to a person.  Wouldn’t knowing more names allow you to be more confident around other people?

7.       Be a good listener – We love it when others let us talk.  Many times we find ourselves looking for the opportunity to talk when others are talking.  From a personal growth perspective, we learn more when we listen than when we talk.

8.       Talk in terms of the other person’s interest – When others continue talking on subjects we were talking about, we become more comfortable.  We realize they were listening to us and appreciate them more.  An interactive dialogue is the result, and we can use this to build on the relationship.

9.       Make the other person feel important, and do it sincerely – We enjoy it when others think we are important.  The reality is we are all important; and hopefully, we do our part to make this a more enjoyable world.  When we sincerely search for why people are important and let them know, we help them have a positive impact on others.  We build a better relationship.


Dale Carnegie had a lot of wisdom when he introduced these principles years ago.  They are still the basics to relationship building.  They are valuable to the manager, the salesperson, the team member, the student, and the individual performer.  As you move back to the basics in your personal improvement, keep the following in mind:

You have to start with yourself.  Remember the Golden Rule.  Be a leader.  Even if others do not use these principles, you need to look at how you want to act.   The word “sincerely” was listed twice in these principles.  Sincerity means you are living by the core of your beliefs.  It is easier to make a change if you sincerely believe in your actions.

Do not get discouraged if you fall back to old habits occasionally.  Just recognize that you strayed, move on, and take steps to get back on track.  Making a change is hard work.  Take one of these nine principles at a time and focus on following through with it for a week.  Each principle builds on the other.  If you stray later in the year, go back to the basics.  There is never a bad time to go back to the basics.

Make this a great 2004!


Jonathan Jones is an independent management consultant and coach and is a certified leadership instructor for Dale Carnegie Training - St. Louis. For more information on Jonathan Jones, go to  
http://www.jonathanjonesconsulting.com


QUOTE OF THE MONTH

“You can achieve anything you want in life if you have the courage
to dream it, the intelligence to make a realistic plan, and the will to
see that plan through to the end.”

Sidney A. Friedman

(1935-, American Entrepreneur, Motivational Speaker, Author)



  Don't Forget to be S. M. A.R.T.
  by Karen Garcia

Making 2004 the most successful year ever is a lofty resolution, albeit nebulous.   Each New Year the vast majority of us makes commitments to ourselves (and others) that we will perform any number of goals important to our future success and happiness.  The reality is, however, too many of us do not put a lot of forethought and planning into the goals nor do we outline the steps that will help us achieve them.

There is a method of goal setting that has won wide acceptance because of its efficacy when followed … one that will prompt many of us to say, “I’ve heard of that”.  That statement would most likely also be followed by, “I’ve never tried it, though”.  That method is S.M.A.R.T. goals.  For those of you who have heard of it and used it, this will hopefully be a good, little refresher.  For those of you who haven’t heard of this method, you will hopefully gain some useful information that will make achievement of your resolutions for the year more probable.

To better insure success with reaching goals, they need to be S.M.A.R.T.  In the most universally-accepted interpretation of this acronym, goals we set should be Specific, Measurable, Attainable, Realistic and Time-Sensitive.  As time passes, this acronym gets tweaked here and there to meet the needs of whatever organization is implementing it.  For instance:  S = Simple, Sensible, Significant; M = Meaningful, Motivating; A = Acceptable, Action-oriented, Accountable, Achievable; R = Relevant, Reasonable, Results-oriented, Reviewable; T = Tangible, Timed, Time-driven, Truthful.  There are also users of this method who have taken it one step further and described them as “S.M.A.R.T.E.R.” goals, adding “Efficacy” and “Rewarding” to the mix.

The one aspect of goal setting (whether they be SMART or not) that is universally accepted is that they must be written down.  History and research shows that those who actually commit their goals to paper (along with a plan to back them up) are the most likely to achieve them.  Henry David Thoreau said, “If you have built castles in the air, your work need not be lost; that is where they should be.  Now put the foundations under them”.   Putting your goals in writing is the bedrock of your foundation.


So, back to our acronym….


In order to be Specific, you should ask the questions who, what, where, when, why, and which?!  There should be no room for indecision regarding what this goal is about.  Form the goal statement in a very positive manner.  Measurable means that you can actually track your progress towards your goal as you complete the specific criteria set up in the prior step.   In order to be Attainable or Acceptable, the person who “owns” the goal(s) should determine what the goal is, using his or her knowledge of personal strengths, skills, and opportunities.  The Realistic part of this goal-setting process depends a lot on your mental attitude.  Believing you can achieve it contributes to the realistic aspect of the goal, and how much you bite off at any one time can affect what you believe.  It’s okay to set high goals that challenge and motivate you.  In fact, setting higher goals is usually innately more motivating.  If you set these more lofty goals, be sure not to sabotage your success by setting too many of them.  Better to be successful at a couple of goals that really stretch you and have lots of personal satisfaction attached to them than to set several goals that overwhelm you and never get achieved.  Time-sensitive, simply stated, means when this goal is to be accomplished.  If the timeframe is lengthy, then consider breaking up the goal into smaller segments which each have  separate timetables so you can feel successful all along the way.

To wind this up, keep in mind that, “A knowledge of the path cannot be substituted for putting one foot in front of the other” (M.C. Richards).  The most beautifully composed S.M.A.R.T. goals will never be achieved until you take that first SMART step





DALE CARNEGIE COURSE®
Communication & Interpersonal Skills

Class#               Day          Start Date            Location
D4-04           Tuesday          January 13             St. Louis
D5-04           Monday          February 23            St. Louis
D6-04           Tuesday          February 24            Belleville, IL
D7-04           Wednesday     April 14                  St. Louis
D8-04           Tuesday          June 15                  St. Louis

Length of Course:  12 Weeks (One session per week)

Time:  6:00 p.m. – 9:30 p.m.

Leadership Training For Managers®        

Results-Focused Leadership Training

Class#           Day            Start Date              Location

M2-04         Thursday         January 22              St. Louis

M3-04         Tuesday          April                   St. Louis


Length of Course:  7 Weeks (One session per week)      

Time:  6:00 p.m. – 9:30 p.m.


Dale Carnegie, Sales Advantage®        

Professional Sales Training


Class#
             Day          Start Date          Location

 S1-04           Thursday      January 29           St. Louis

 S2-04           Monday       March 25              St. Louis


Length of Course:  8 Weeks (One session per week)

Time:  6:00 p.m. – 9:30 p.m.


High Impact Presentations®        

Video-Critiqued Presentation Skills Training


Class#             Days             Dates             Location

H3-04          Wed/Thurs.      Jan. 21& 22        St. Louis

H4-04          Thurs/Fri.         Feb. 26 & 27      St. Louis

H5-04          Wed/Thurs.      Mar 24 & 25      St. Louis

H6-04          Thurs/Fri          April 22 & 23     St. Louis

H7-04          Tues/Wed         June 22 & 23     St. Louis

H8-04          Wed/Thurs       August 25 & 26  St. Louis


Length of Course:  2 Consecutive Days

Time:  7:30 a.m. – 4:30 p.m.

Click here to register now

See you in the next issue!
The staff of Dale Carnegie® St. Louis

 
A special thank you to John Davin of MyNewOffice.com
for his assistance in setting up and maintaining this newsletter.


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